Showing 10 results for "contact"
... Newsroom Regional presence Regional presence Sustainability Sustainability SG AU PH CN IN Published: Nov 14, 2024 Nov 14, 2024 Innovating customer support for Singapore Ministry of Manpower’s contact centre through GenAI enhancements Generative AI (GenAI) is a fast-evolving technology that can deliver many transformational benefits to businesses and organisations. It can help to reinvent customer experiences, increase employee productivity and optimise business processes. However, one of the challenges faced by many organisations when adopting GenAI is that they have existing infrastructure that may not be easily upgraded to realise new capabilities. Upgrading often requires substant ...
... Leadership Leadership Milestones Milestones Newsroom Newsroom Regional presence Regional presence Sustainability Sustainability SG AU PH CN IN Published: Aug 22, 2019 Aug 22, 2019 Redefining the contact centre experience As a government body with H.E.A.R.T. at the centre of its service mission, the Ministry of Manpower (MOM) of Singapore envisioned its contact centre to be more customer-centric. H.E.A.R.T. is a set of service principles - Hear them out, Make it Easy, Anticipate their needs, Respect every individual, Be Timely – that underpins MOM’s customer experience programme and business objectives. To meet the evolving needs and expectations of its stakeholders and callers, the Mini ...
... presence Sustainability Sustainability SG AU PH CN IN Published: Nov 14, 2024 Nov 14, 2024 Innovating customer support: NCS generative AI enhancements for the Singapore Ministry of Manpower’s contact centre Introduction Generative AI is a fast-evolving technology that can deliver many transformational benefits to businesses and organisations. It can help to reinvent customer experiences, increase employee productivity and optimise business processes. However, one of the challenges faced by many organisations when adopting generative AI is that they have existing infrastructure that may not be easily upgraded with generative AI capabilities. Upgrading often requires substantial additi ...
... Leadership Milestones Milestones Newsroom Newsroom Regional presence Regional presence Sustainability Sustainability SG AU PH CN IN Published: Oct 10, 2024 Oct 10, 2024 GenAI solutions for contact centre operations Improving productivity and compliance management of contact centre agents with a new generation of AI Assistants Customer contact centres play a pivotal role across a wide array of industries, including telecommunications, banking, and the public sector. These centres serve as the front line for customer interactions, addressing queries, resolving issues, and enhancing customer satisfaction. The contact centre industry is not just widespread but also deeply globalised. ...
... services firm with presence in Asia Pacific. Locate our offices across the locations we operate in. Singapore NCS Hub Contact Us Form NCS Bedok Contact Us Form Greater-China NCS Shanghai ncs_contact@ncsi.com.cn NCS Beijing ncs_contact@ncsi.com.cn NCS Guangzhou ncs_contact@ncsi.com.cn NCS Shenzhen ncs_contact@ncsi.com.cn NCS Chengdu ncs_contact@ncsi.com.cn NCS Hangzhou ncs_contact@ncsi.com.cn NCS Suzhou ncs ...
... presence Regional presence Sustainability Sustainability SG AU PH CN IN Published: Oct 02, 2025 Oct 02, 2025 Streamlining customer service with generative AI for central provident fund board’s contact centre The background In an era of rapidly evolving citizen expectations, the Central Provident Fund Board (CPFB), Singapore’s national social security organisation responsible for managing over S$609 billion in assets, set out to reimagine its contact centre operations. Serving 4.2 million Singaporeans, CPFB aimed to deliver faster, more intuitive and consistently high-quality customer service.[1] [1] To achieve this, CPFB partnered with NCS to deploy a next-generation AI-powered cloud ...
... experience through proactive issue detection before employees notice. Collaborate better Enabling hybrid meetings for employees to collaborate effectively. Service Desk Anywhere Our web-based contact centre solution enables clients to deliver excellent customer experiences anytime, anywhere. Featured Product: Amazon Connect Amazon Connect Contact us If you're ready to make extraordinary happen, get in touch today. Contact us Discover our capabilities Hybrid multi-cloud and hybrid AI Accelerate your operations with our hybrid multi-cloud and AI solutions. Deploy and scale applications seamlessly across various platforms. find out more Data infrastructure Enhance your operations through ...
... range of audience demographics. Entering the metaverse – the future of banking Financial services Enterprise | NCS SG READ MORE Empowering motorists and commuters Transport READ MORE Redefining the contact centre experience Public Services READ MORE View all Insights Top tips for service transformation Read More View more Contact us If you're ready to make extraordinary happen, get in touch today. Contact us Discover our capabilities Mobile-centric experiences Unleash the potential of mobility, catering to the needs of the mobile-centric customer and empowering the agile workforce with extraordinary, seamless end-to-end experiences. find out more X-Reality experiences Enrich the real world ...
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... | NCS SG Transport READ MORE Transforming enterprise asset management Enterprise | NCS SG Commercial READ MORE Streamlining customer service with generative AI for central provident fund board’s contact centre Gov+ | NCS SG Public Services READ MORE Empowering chinese-language education with a digital news platform Telco + | NCS SG Media, Entertainment & Technology READ MORE Transforming data and operations centre into future-ready hub Telco + | NCS SG Telco READ MORE Safeguarding consumers from SMS scams using generative IT Telco + | NCS SG Telco READ MORE Sustaining airport operations with next-generation video analytics for enhanced efficiency and security Enterprise | NCS SG READ MOR ...
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