Published: Feb 21, 2024

tech-enhanced journeys

Travelling requires energy and time. Thus, domestic and business travelers alike appreciate efficiency in travel arrangements. With the flagship Qantas application, digital check-ins and boarding passes are made possible, cutting down waiting time and inefficiencies. 

The challenge:

On-site check-ins and printing of boarding passes take time. With the rise in demand for efficiency, there was a need to harness technology to quicken processes for the airline industry.

The solution:

NCS built the flagship application which allowed for digital check-ins and boarding passes. This reset the standards for a highly competitive global travel industry, setting off a seismic shift in how Qantas’ customers forever engage with the airline.

Snapshot of capabilities:

  • Digital check-ins
  • Quicker boarding process

The impact:

The Qantas app transformed customer service. Customers were engaged better, and there was a reduction in customer waiting time and handling costs.

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