Published: Feb 21, 2024
tech-enhanced journeys
Travelling requires energy and time. Thus, domestic and business travelers alike appreciate efficiency in travel arrangements. With the flagship Qantas application, digital check-ins and boarding passes are made possible, cutting down waiting time and inefficiencies.
The challenge:
On-site check-ins and printing of boarding passes take time. With the rise in demand for efficiency, there was a need to harness technology to quicken processes for the airline industry.
The solution:
NCS built the flagship application which allowed for digital check-ins and boarding passes. This reset the standards for a highly competitive global travel industry, setting off a seismic shift in how Qantas’ customers forever engage with the airline.
Snapshot of capabilities:
- Digital check-ins
- Quicker boarding process
The impact:
The Qantas app transformed customer service. Customers were engaged better, and there was a reduction in customer waiting time and handling costs.