Published: May 30, 2025

revolutionising HR support with gen AI for smarter, more engaging experiences

NCS transformed the client’s HR chatbot from a static Q&A system into a dynamic, Gen AI-powered assistant. By integrating HR policies with a large language model (LLM), the chatbot now delivers fast, precise, and contextually relevant responses, achieving over 85% accuracy – exceeding  the industry benchmark of 75%. This AI-driven solution streamlines HR processes, boosts employee engagement and productivity, and establishes a scalable foundation for future innovations.

The client’s existing HR chatbot operated on a static Q&A system, limiting its ability to address complex inquiries. They needed a smarter and more adaptive solution to enhance efficiency, consistency, and user experience.

NCS upgraded the client’s HR chatbot with AI-powered capabilities that analyse user intent, tone, and context in real-time, delivering accurate, insightful responses. By integrating HR policy data with a large language model (LLM), the system now ensures precise and consistent answers while continuously improving through adaptive learning. Automation has streamlined HR operations, reducing manual workloads and enabling HR teams to focus on strategic initiatives. This transformation provides a scalable, intelligent solution that evolves with the organisation’s needs.

• AI-driven LLM processing platform for intelligent response generation, Generative AI integration for advanced conversational AI; and machine learning for continuous improvement and adaptability.
   

The enhanced chatbot has significantly reduced HR workload by automating responses to complex queries, reducing manual effort and response times. Employees now receive instant, accurate answers beyond a fixed Q&A list, enhancing their experience and productivity. With a scalable AI-driven platform, the client has future-proofed its HR functions, setting a new industry benchmark for efficiency and workforce optimisation.