Published: Feb 21, 2024
Harnessing immersive technology to revolutionise incident management
In the ever-evolving threat landscape, organisations seek innovative solutions for enhanced situational awareness and emergency management. NCS collaborated with two leading incident management organisations to trial immersive technology and improve operation centres’ efficiency through a unified platform. Integrating a virtual immersive sandbox and 3D mission room, this elevated emergency communications and coordination responses aims at speeding up decision-making for the command teams. This intelligent platform, with security orchestration, automation, and response (SOAR) functionality, also fostered real time collaborations among multiple organisations.
The challenge:
Our client required an integrated analytic driven system to manage complex and evolving operational environments, provide all-round real -time situation awareness for decision-making, and collaborate with several stakeholders across multiple locations for time-sensitive operations.
The solution:
NCS harnessed immersive technology to offer a seamless and comprehensive incident management experience for all stakeholders. For incident managers, the virtual immersive sandbox provides real-time incident visualisation, data integration dashboard access, various simulation and training scenarios. For operation commanders and other stakeholders, the virtual 3D mission room eliminated the constraints of physical presence (immersive teleportation) and provided them with real-time data and insights to enable them to make collective decisions and coordinate response efforts.
Snapshot of capabilities:
Immersive Technology - IoT, Metaverse, enterprise Geographic Information System (eGIS), Video Analytics and 3D visualisation
The impact:
The platform enabled the client to:
- Respond to incidents faster via a unified platform that collates data from disparate sources into a single dashboard.
- Automate and better orchestrate response efforts, improve decision-making, and foster enhanced collaboration among stakeholders.
- Strengthen preparedness by providing a realistic and interactive simulation of incident scenarios to allow teams to practice and test their skills in a secure environment.