Published: Feb 02, 2026
Automating healthcare payments for precision
The Robotic Process Automation (RPA) has streamlined bill verification workflows in the billing system for institutions. It eliminates manual tasks, enhances verification accuracy, and frees up finance teams for higher-value work. This automation reconciles costs across multiple upstream and downstream systems, validates charges and checks third-party payer distribution before the payer is invoiced. Developed as a reusable asset, the RPA enables rapid scaling across other healthcare institutions in the future. During implementation, it provided near-perfect bill verification with less than 0.5% false positives and eliminated cash flow risks, as finance teams could release accurate bills on time. Overall, this integration resulted in substantial cost savings during normal operations.
Key takeaways
- Automated bill verification for finance teams, improving operational efficiency and reducing
- Achieved less than 0.5% false positives in bill verifications, saving ~200 hours of manual intervention per institution daily
- Developed as a reusable asset for flexible and rapid deployment to other healthcare institutions
The challenge
Although the new billing systems enabled data exchange between institutions to streamline patient billing, finance teams still had to perform manual bill verification, which was time-consuming and error-prone. Thus, there was a need for an automated solution to ensure billing accuracy.
The solution
To enhance bill verification accuracy, NCS implemented RPA for the billing system. The RPA first reconciles costs across multiple upstream and downstream systems, ensuring that the fees (e.g. medication and services) are charged accurately. It then confirms that third-party payer (e.g. private/government insurance) allocations are distributed correctly before the payer is invoiced. This automation reduced errors and improved operational efficiency and service reliability , while freeing up employees to focus on higher-value tasks, improving resource utilisation and productivity across the healthcare network. Developed as a reusable asset, the RPA establishes a repeatable best practice for flexible and rapid deployment when scaling across healthcare institutions.
Snapshot of capabilities
- Robotic Process Automation
- Reusable assets and workflows for rapid deployment across sites
The impact
The RPA has enhanced the quality and accuracy of billing, achieving near-perfect bill verification with less than 0.5% false positives. This level of accuracy would otherwise have required an estimated 200 hours of manual intervention per institution. Finance teams no longer face cash flow risks caused by billing delays as the RPA ensures accurate bill content and timely billing to the payers. Overall, the integrated RPA workflow has delivered cost savings during normal operations.