Published: Jul 08, 2025
Use artificial intelligence to augment operational intelligence
NCS delivers practical generative AI (GenAI) solutions under its Knowledge AI umbrella, helping organisations across sectors unlock productivity, streamline operations and deliver better outcomes for their stakeholders. Our approach combines deep industry expertise, a robust technology stack and a proven track record in large-scale deployments. From public sector agencies to financial services and education, NCS empowers clients to harness GenAI for real-world impact.
Knowledge AI employs a technique called retrieval-augmented generation (RAG), which makes it smart and deeply contextual. So, Knowledge AI can pull the right information from internal data sources or the web and then provide more personalised insights.
It’s also enterprise-trusted due to its explainable provenance, which enables the identification of documents, their sections and the identity of the uploader.
Knowledge AI is workflow-native, and its answers are enriched with call-to-actions, such as linking to service requests and creating support service tickets. With Knowledge AI, your capabilities shift from search to understanding, from answers to actions.
NCS offers a range of deployment models to suit client needs and regulatory requirements
- Rapid cloud-based deployment using AWS, Azure or other hyperscalers for scalability and flexibility
- For clients with strict data residency, privacy or security needs, solutions can be deployed on-premise within their infrastructure
- Hybridising cloud and on-premise resources for optimal performance and compliance
- Solutions can be tailored and integrated with existing IT landscapes to ensure that our modular solutions minimise disruption and maximise customer value
NCS GenAI solutions address a broad spectrum of business challenges
- Automatically sort emails and calls for customer service teams and call centres, send them to the right person, write summaries, provide live tips to agents while they talk and ensure rules are followed
- Allows staff to quickly look up company information using a chatbot, including step-by-step guides, standard procedures and other knowledge sources, ensuring that nothing gets lost
- Acts like a personal AI tutor for university students and gives teachers instant feedback on how their class is doing
- Serves as an AI career coach that shortens résumés, matches people with jobs or courses and offers tips to boost productivity for both job seekers and advisers
Works as a smart financial services research helper for investment teams, checks competitors and helps launch new products faster
A smarter classroom with AI tutor assistants
Challenge
Today’s educators face more than just packed syllabi. They manage hybrid classrooms, support students with varied learning needs and continuously update content to keep pace with industry. On top of teaching, they’re expected to coach, assess and guide with empathy and agility. For one institution, the question was simple: How can AI support our lecturers, not replace them?
Solution
In partnership with a local polytechnic, we co-developed an AI Tutor Assistant to support a cohort of 60 students in a pilot programme. Far from being a robotic replacement for educators, the assistant works quietly behind the scenes, trained on the course’s content to become a smart, context-aware learning companion.
Students can ask questions and get immediate answers, test their understanding or receive tailored quizzes. It can assist group work and deepen learning by suggesting critical thinking prompts. For faculty, the assistant provides real-time insights on classroom participation and individual learning progress, empowering lecturers to adapt on the fly, spot disengagement early and personalise instruction.
Outcome
- Always-on support for both students and faculty
- Enhanced classroom engagement through real-time analytics
- Personalised learning paths based on individual performance
- Reduced administrative burden for educators
- A more inclusive, adaptive and data-driven learning environment
This pilot demonstrates how intelligentisation doesn’t just automate; it augments human capacity, creating more time and space for meaningful teaching and learning.
Making tomorrow efficient: Optimising the employment landscape with AI
Due to rapid shifts in job roles and skill requirements, navigating workforce development and job placement has been increasingly complex. To address the growing need for personalised support, NCS developed an AI-assisted Career Counselling Tool (CCT) that provides personalised career guidance and optimises job searches, empowering both workers and employers to adapt to a dynamic job market.