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Published: Jul 08, 2025

Transforming business through intelligent conversations


Conversational AI is reshaping how companies operate by enhancing customer engagement and improving internal productivity.

NCS delivers end-to-end solutions that integrate technologies from market-leading providers with custom-built components from the open-source community, enabling intelligent, scalable voice and chat systems.

With proprietary models trained on local accents, and a fine-tuning platform that uses client audio to generate bespoke speech-to-text (STT) models, NCS enables precise recognition of domain-specific terminology. Combined with advanced features like speaker recognition, we help businesses automate, personalise and optimise interactions across a wide range of use cases.
 

Conversational AI that integrates advanced STT with client workflows and applications

Conversational AI Architecture

NCS Conversational AI components are modular and packaged to meet security, latency and data governance needs.

Cloud-native: Deployed on AWS, Azure or GCP with scalable infrastructure.

On-premise: For regulated industries requiring full control over data.

Hybrid deployments: Split workloads (e.g., data ingestion on-premise, model inference in cloud).
 

Use cases



 

From lost in translation to crystal clear

In Southeast Asia, commercial ASR tools are unreliable due to heavy slang and accent diversity. Off-the-shelf models struggle with colloquial terms and often misinterpret local place names and speaker intent.
 
NCS deployed its proprietary speech-to-text engine specialising in the local Singlish accent at a 250-agent call centre in Singapore. The model was trained on actual call recordings and tuned for regional dialects and hybrid sentence structures.

Results
•    95% accuracy in Singlish transcription
•    Outperformed commercial ASR tools (which typically have a 70–80% accuracy)
•    Successfully transcribed mixed-language sentences and local references
•    Enabled live transcription, speaker tagging and downstream automation


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