Published: Jun 30, 2025
AI-powered IT that resolves more, escalates less.
Sunshine.Operations is an agentic AI platform that combines intelligent monitoring, automated remediation and smart ticket triage to make IT operations leaner, faster and more resilient. It helps organisations resolve up to 70% of issues before they reach the support desk.
From cloud workloads to cyber threats, Sunshine.Operations keeps systems running and engineers focused by automating what can be automated and escalating only what matters. At its core, it represents our move into agentic AI to explore how AI can augment human agents to improve human productivity from 1 to 10 times more.
AI built for resilience
Sunshine.Operations brings together proven tools into a unified platform that watches, analyses and resolves IT issues in real time. It’s engineered to detect early signals, prevent outages and ensure your tech backbone stays solid, even under pressure.
Deploy smart. Scale fast. Operate safely.
Whether you’re dealing with legacy infrastructure, cloud workloads or a hybrid stack, Sunshine.Operations integrates directly into your service management and monitoring systems. Deploy what you need, be it anomaly detection, automated triage or remediation and scale intelligently over time.
Our deployment options are flexible. We can either serve as a managed services provider (MSP) where we host for clients or host it on the client’s side as a client-hosted service.
More uptime, less overhead.
By triaging tickets, automating fixes and surfacing system-level insights, it frees humans to focus on complex and strategic matters while AI handles the rest.
