Key takeaways
- AI-powered orchestration platform that intelligently coordinates service requests across multiple backend systems.
- Unified Union Service Portal built while providing a secure and intuitive user experience.
- Workflow automation to streamline service fulfilment and business processes.
The challenge
The client faced fragmented systems, complex integrations, and disconnected workflows that resulted in inconsistent member experiences. They sought a smart solution to automate service fulfilment and orchestrate processes.
The solution
We developed an AI-powered platform that intelligently orchestrates processes across multiple core systems. Powered by Agentic AI, it automates workflows, connects member services with backend systems, streamlines service delivery, and provides a scalable foundation for future AI-powered member services.
The outcome
The enterprise-scale platform seamlessly connects existing systems and processes across 58 partner organisations to streamline operations, reduce manual effort, maximise existing technology investments, enhance the member experience, lower fulfilment costs through bulk purchasing, and provide a scalable foundation for future AI-powered services.
