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Rewiring NCS to become an AI-led technology services firm

In his keynote address at NCS AI Impact 2026, Sam Liew, NCS CEO shares how NCS is rewiring itself from a trusted systems integrator into an AI-led technology services firm.

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Sam Liew, NCS CEO, introduces NCS AI Central, created to accelerate innovation and help clients turn AI ambition into outcomes. Besides launching the NCS AI Playbook – a practitioner-led guide to help organisations move from 10% to 10x AI impact, he emphasises the importance of investment in NCS workforce with AI capabilities for the next chapter of NCS: AI-led. People-centred.

Key takeaways

  • NCS AI Central accelerates innovation and scales AI adoption across the organisation
  • 100+ AI agents deployed in Application Development via Sunshine.coder
  • Every employee paired with minimum 3 role-based AI agents
  • Business support staff without technical training now automate workflows using AI
  • AI increases both capability and capacity across all job functions
  • Transformation spans developers, operations, business support, and corporate teams

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