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AI impact in the real world

AI transformation moves from ambition to outcomes when deployed in real operating environments. Four organisations demonstrate measurable impact: IHH Healthcare optimising nurse rostering across 8 hospitals; Ngee Ann Polytechnic providing adaptive learning; LTA's SOLARIS improving incident detection; and HTX's NGINE enabling sovereign AI for public safety. These are operational systems delivering daily value.

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Key takeaways

  • IHH Healthcare:
    • 50%+ reduction in rostering effort with NurseShift
    • 2,000+ nurses managed across 8 hospitals in 4 markets
    • 190+ facilities in 10 countries targeted for AI scaling
    • Multiple horizons of AI adoption from niche to transformation
  • Ngee Ann Polytechnic:
    • Adaptive Learning Assistant (also referred to as AI Tutor) tailors education to individual student understanding in real-time
    • Earlier intervention to catch students before they disengage
    • Anytime access to adaptive learning buddies for self-directed learning
    • Enhanced educator visibility into learning gaps and common questions, enabling more focus on coaching and mentoring
  • Land Transport Authority:
    • SOLARIS (Systems for Operations, Land transport And Realtime Incident Surveillance) – AI-driven crowdsourced sensor fusion platform
    • Improved detection, validation, and response efficiency during trial operations
    • Reduced noise in incident reporting by clustering and validating signals
    • Extended coverage beyond camera surveillance through crowdsourced signals from motorists
    • Islandwide scaling planned to enhance journey reliability across Singapore's road network
  • Home Team Science & Technology Agency:
    • 8-month build of secure AI infrastructure called NGINE – the Home Team's sovereign AI cloud
    • Dramatically faster video processing using GenAI-enabled Video AI infrastructure
    • Immigration clearance at Changi Airport completed in seconds using biometrics and AI analytics
    • Sovereign control over classified data and assured access for mission-critical operations
    • Future H2RC (Home Team Humanoid Robotics Centre) initiatives focusing on embodied AI and humanoid robotics to augment officers in hazardous environments

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