Client name:

Radio Parts

Services involved:

Dynamics 365 Business Central, Power Automate ,
Power BI, NCS Payfocus, E-Commerce integration using API and LS Express for Point of Sales

Industry:

Telecommunications

Published: Jul 09, 2024

Radio Parts replaces legacy ERP solution with D365 Business Central and NCS Payfocus


The challenge

Founded in 1935, Radio Parts is a prominent Melbourne-based distributor of electronics and components, with its headquarters in West Melbourne. The company serves over 9,000 clients through a dedicated team of six on-the-road sales representatives.

Formerly, Radio Parts utilized a highly customized, outdated on-premises software system, which posed challenges as it was a closed platform requiring extensive customizations for third-party integrations. The system lacked key features, had no upgrade path, and limited integration options, leading Radio Parts to rely on a specific e-commerce solution.
 

The solution:

NCS Australia analysed existing operations and introduced an integrated solution that includes Dynamics 365 Business Central, NCS Payfocus, Power BI, and an embedded Point of Sale system. Integration with Radio Parts' E-Commerce platform was facilitated through native Business Central API, while Power Automate streamlines data transfers to multiple sales channels, and Power BI offers robust visual reporting.
 

The impact:

Previously, Radio Parts grappled with the constraints of on-premises software and intricate scripting to extract and integrate data. However, a transformative shift occurred as Radio Parts transitioned to a state-of-the-art cloud platform, liberating itself from local network dependencies. This transition facilitated seamless interconnectivity among all software components, ensuring that they consistently operate on the most up-to-date versions.

Dynamics 365 Business Central and related software opened a whole new game field for us.”

Bilgin Ozkan – Business Development Manager


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