Client name:

Queensland Aboriginal and Islander Health Council (QAIHC)

Services involved:

Dynamics 365 Business Central, NCS Payfocus


Public Sector

Published: Jul 09, 2024

QLD Aboriginal & Islander Health Council selects NCS Australia, to implement a scalable financial solution

The challenge

The Queensland Aboriginal and Islander Health Council faced a pressing challenge in the form of an outdated and inefficient financial system that hindered their ability to adapt to the evolving needs of their organization. Additionally, as a not-for-profit entity with government responsibilities, they required a financial solution that could provide insights, best practices, and a deep understanding of their financial operations to optimize their processes effectively.

The need for scalability and flexibility to accommodate the potential expansion of their system to other council members added another layer of complexity to this challenge. Overcoming these hurdles while maintaining their commitment to quality healthcare services was paramount to their mission.

The solution:

To address these challenges, the Queensland Aboriginal and Islander Health Council partnered with NCS Australia, a trusted Microsoft Business Partner. NCS Australia implemented Microsoft Dynamics 365 Business Central, a comprehensive financial management solution known for its scalability and adaptability.

In addition, NCS Australia introduced their tailor-made Payfocus payroll system, providing a holistic and integrated financial solution to streamline operations, enhance financial insights, and facilitate seamless expansion within the organisation.

The impact:

The implementation of Microsoft Dynamics 365 Business Central and the integration of NCS Australia's Payfocus payroll system have yielded profound positive impacts for the Queensland Aboriginal and Islander Health Council. They now enjoy a highly efficient financial system that empowers informed decision-making and enhances operational agility. Furthermore, the newfound scalability and flexibility have positioned the organization for sustainable growth, making it easier to extend these benefits to other members within their council, ultimately fostering a stronger foundation for delivering critical healthcare services.

“Over the past 2.5 years, our organization has experienced a significant boost in efficiency since implementing MS Dynamics 365 Business Central in conjunction with PayFocus. The seamless integration of these two solutions has not only streamlined our overall operations but has specifically revolutionized our payroll processing. The advanced capabilities of MS Dynamics 365 Business Central, coupled with the precision of PayFocus, have allowed us to handle payroll functions with remarkable ease.“

Kevin Siah - Senior Management Accountant


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