Client name:

Major telco

Services involved:

Microsoft PowerApps



Published: May 09, 2024

Microsoft powerapps for major telco

ARQ, now an NCS company, worked with a major telecommunication provider to solve the challenges they had been facing with automating their product pricing process for mobility solution sales through a custom Microsoft PowerApps solution.

The challenge

In the telecommunication industry, price plays an important role in the consumer purchasing decision process. Therefore, it’s essential that telecommunication providers have access to efficient financial modelling tools to be able to swiftly price products and react to competitor pricing changes.

Our Microsoft solutions team worked with the major telecommunication provider to understand the key challenges they were facing with automating their product pricing process for mobility solution sales. We saw that the organisation was using a spreadsheet-based tool for financial modelling which required numerous manual platforms and spreadsheets to assess the commercial impacts of pricing changes and deals. Subsequently, this resulted in a lack of visibility on the status of pricing changes and made it more difficult for employees to quickly price products.

In addition, we understood the clients’ need to automate the pricing process for mobility solution sales with a custom pricing application, reducing time, costs, and the possibility of errors. The automation was particularly important to the client as they had attempted this twice before with no success.

The solution:

We successfully delivered a custom pricing application for our client in only six months using Microsoft PowerApps, which enabled the telecommunication provider to complete all pricing changes and assessments for mobility solution sales in one platform.

This solution was delivered in two phases. In the Proof-of-Concept phase, we collaboratively worked with the telecommunication provider to streamline their data processes and deliver a proof of concept for one of their four product portfolios using Microsoft PowerApps. The proof of concept was a great way to showcase the capabilities of Microsoft PowerApps and demonstrate how it could meet the pricing requirements of the telecommunication provider.

The success of the proof of concept enabled us to proceed with the full delivery scope for the other products. The delivery plan was executed in fortnightly sprints to optimise efficiency and enable key stakeholder feedback. We were able to successfully deliver the custom pricing application for all four-product portfolios in six months using Microsoft PowerApps.

The impact:

Through a partnership with ARQ Group, an NCS company, the major telecommunication provider has been able to automate their pricing process and improve the speed and efficiency to which they can make pricing changes for mobility solution sales. Additionally, they can now easily generate reports to swiftly identify the impacts of pricing changes.
Operationally this has enabled the organisation to increase their speed to market with pricing changes for mobility solution sales, save costs and maximise resource efficiency.

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