Client name:

ITEC Group

Services involved:

Dynamics 365 Business Central, NCS Payfocus


Health care

Published: Jul 09, 2024

NCS Australia replaced ITEC’s legacy payroll solution with Payfocus and provides ongoing managed payroll services

The challenge

For over 25 years, ITEC Group Australia has been providing support and resources to people within the community. They provide programs relating to health, disabilities, child safety, families, mental health and more. Itec has been working on many siloed systems and accordingly, visibility of activity across the organisation is difficult to ascertain.

They have embarked on a program to move to the Microsoft platform, including Business Central and various Power Platform products.  The most critical component in the short term was the payroll.   The current payroll was expensive to run and was not providing consistency or accuracy.  Much manual intervention was required.   The old Payroll was due for annual renewal.

The solution:

The NCS PayFocus was selected to replace the existing payroll. As staff is in short supply Dialog was appointed to implement a payroll specific to the requirements of the ITEC Group and then to maintain and run the payroll on behalf of ITEC. The project was completed within three weeks.

The impact:

ITEC was no longer dependent on an outdated and legacy payroll team, was able to get a solution specific to their needs.

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