Published: Nov 11, 2024
Innovating the customer experience with AI
The Event
At recent executive roundtable, NCS Australia and Google Cloud brought together industry leaders to explore the intersection of AI and customer experience. These strategic discussions revealed compelling insights into the current state of AI adoption and implementation across organizations.
Customer Challenges
The conversations uncovered several key challenges:
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A notable divide exists between organizations - some possess robust data infrastructure but lack AI expertise, while others are eager to embrace AI but struggle with data quality and availability.
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Many companies need guidance in evaluating their data readiness and identifying suitable AI solutions.
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Different departments within organizations often maintain unique data sets and distinct AI requirements.
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Even organizations already proficient in data and AI/ML seek innovative solutions to maintain their competitive edge.
Available Solutions
To address these challenges, together NCS Australia and Google Cloud offer a comprehensive suite of solutions:
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Ready-to-use, deployable AI solutions through SaaS and Marketplace offerings, prioritizing simplicity and effectiveness over complex, custom-built systems.
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"Drop-in" solutions powered by Google's Gemini and Vertex AI, designed to seamlessly integrate with existing infrastructure.
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Educational resources and consulting services to help organizations navigate the AI landscape, regardless of where they are in their AI journey.
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Department-specific solutions that address unique business unit needs while complementing existing systems.
Key Takeaways
This transformative period presents a significant opportunity for organizations to enhance their customer experience through AI. As Emile Hofsink, Cloud Platform Lead at NCS Australia, notes, "Google Cloud can act as a bridge, bringing together the desire for enhanced customer experiences, and a company’s readiness for AI. By providing tailored solutions and providing educational support, we're well-positioned to help organizations harness the full potential of their data for enhanced customer experiences”.
