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Get proactive support for your Power Platform today!

Fill in the form to schedule a discussion about your Application Support Requirements

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Drive scalable low-code adoption with stronger governance and oversight

Power Platform has become a critical enabler for rapid application development and business process automation. However, as adoption scales, organisations often face challenges around support, governance, performance, and visibility across their application landscape. Our Power Platform Application Support provides a structured, scalable, and proactive support model to ensure your applications remain reliable, secure, and optimised while enabling continued innovation and business agility.

What is the value to your organisation?

Our Power Platform Application Support provides a structured, scalable, and proactive support model to ensure your applications remain reliable, secure, and optimised, while enabling continued innovation and business agility.

Stability & reliability

Ensure business-critical apps and automations operate seamlessly with minimal disruption.

Accelerated issue resolution

Defined support tiers and SLAs enable rapid triage, escalation, and resolution.

Governed scale

Maintain control across environments, apps, and data with structured governance and security practices.

End-to-end visibility

Gain insights into application usage, performance, and risk across your Power Platform estate.

Continuous optimisation

Proactive identification of improvements to enhance performance, scalability, and cost efficiency.

Operational efficiency

Reduce dependency on internal teams while improving support coverage and capability.

Power Platform Support: A Structured Step-by-Step Approach

1. Discover & assess

• Review Power Platform environments, apps (Power Apps), and automations (Power Automate)
• Identify business-critical solutions, dependencies, and usage patterns
• Assess current support model and operational gaps

2. Health & risk assessment

• Evaluate application performance, stability, and scalability
• Identify risks (e.g. orphaned apps, failing flows, security gaps)
• Review integrations, connectors, and data architecture

3. Support model design

• Define Tiered Support Model (L1 / L2 / L3)
• Establish SLAs, severity levels, and escalation pathways
• Align support processes to business priorities

4. Monitoring & operations setup

• Implement monitoring and alerting across apps, flows, and environments
• Enable reporting dashboards for performance, usage, and incidents
• Establish incident and problem management processes

5. Transition to support

• Onboard applications into managed support
• Document processes, ownership, and knowledge base
• Enable knowledge transfer to internal teams

6. Run & optimise

• Ongoing incident management and resolution
• Regular health checks and performance tuning
• Continuous improvement and optimisation roadmap

Why NSC for Power Platform Application Support

NSC combines deep Microsoft ecosystem expertise with proven application support delivery to help organisations scale Power Platform with confidence.

We differentiate through:

Specialised Power Platform capability across apps, automation, data, and integration
Proven support frameworks aligned with enterprise and ITIL-based delivery models
Strong Microsoft alignment to leverage best practices and evolving platform capabilities
Proactive, outcomes-driven approach focused on optimisation, not just issue resolution
Flexible engagement models designed to scale with your maturity and demand

By partnering with NSC, you gain a trusted support partner that ensures your Power Platform solutions remain resilient, governed, and continuously delivering business value.

Contact Us

You can drop us a call or email

1300 804 879

contactus@au.ncs.co

We endeavour to respond to your email as soon as possible. When sending in an enquiry, please fill your contact details and indicate the request purpose for our follow-up.

I have read, understood and agree to be bound by NCS' Data Protection Policy which may be amended from time to time. I agree that NCS may collect, use and disclose my personal data as provided in this form for the purposes set out in the NCS Data Protection Policy. When I am providing NCS with personal data of another individual, I warrant that I am authorised to consent to the NCS Data Protection Policy and to provide NCS with such personal data on his or her behalf.

Thank you for your enquiry! We'll get back to you as soon we can.

Power Platform Application Support Services