Last updated: 26 February 2025

At NCS Australia, we partner with enterprises and government to deliver technology solutions focusing on delivering impactful value and quality to become a trusted partner of choice. Our organisation delivers IT services and enterprise solutions to organisations in the private and public sectors.

This privacy policy explains how we collect, use, handle, and store your personal information.

This privacy policy applies to NCS AU Pty Ltd (ACN 626 006 111) and our related companies in Australia (the NCS Group, we, our, or us).

We may update this policy from time to time and any updates to this policy become effective when published on our website.
 

We are a B2B IT services provider. The services we provide to our enterprise clients sometimes involve collecting the personal information of our clients’ customers, personnel, end users or suppliers. For example, as part of the IT services we provide, we may need to extract a database of personal information from our clients’ systems or manage a platform or application that holds personal information collected by our clients. We generally collect this information from our clients, but we may also collect it directly from you or from other sources as directed by our clients.

The types of personal information we collect in connection with our clients may include your name, date of birth, email address, physical address, phone number, username, passwords, payment details, technical information (such as IP address and device information) and other information related to the products and services you receive from our clients. In limited circumstances, our clients may provide us with certain sensitive information about you, such as information about your health, race, ethnicity, political views, criminal history or biometric information.

In limited circumstances, we collect personal information outside our relationships with our clients. For example, we may collect your personal information when you use our website or apps, open our electronic communications, participate in surveys, interact with us over the phone, in writing, in person or online, or when you attend one of our events. We collect this personal information directly from you, from companies related to the NCS Group (including companies in the Singtel Group), from our other business partners and service providers, from CCTV cameras at our offices, from business directories, from open data sources, from public social media posts, from government agencies (such as the Australian Bureau of Statistics), and via cookies and similar technologies. The types of personal information we collect may include your name, date of birth, email address, physical address, phone number, username, passwords, images of you, information about your usage of our website, apps or wi-fi networks and technical information (such as IP address and device information).

If you do not provide certain information that we may need from you, we may not be able to administer our business relationship with you, provide services to our clients or provide you with services that are tailored to your needs.
 

How we hold your personal information

The security of your personal information is important to us. We may store your personal information electronically on our premises or in our cloud hosting with our third party data storage providers. In limited circumstances we may also store your personal information in hard copy form.
 

How we use your personal information

We may use your personal information to:

• provide services to our clients, including as required to deliver and maintain products they have purchased from us and to offer certain support services to our clients and their end users;
• communicate with you and administer our business relationship with you or the company you work for;
• conduct security checks and for other purposes related to security;
• develop and improve our products, services and business processes;
• where permitted by law, market our products and services to you;
• conduct customer surveys or otherwise understand your customer behaviour and preferences;
• deliver targeted advertising or other content which might interest you via websites, apps, online services and content services;
• undertake general functions and activities relating to the operation of our business or companies related to NCS Australia, including for the purpose of facilitating a proposed transfer, sale or restructure of some or all of our business;
• comply with our obligations under applicable laws, regulations and codes, and to comply with requests from regulatory authorities and law enforcement agencies; and
• achieve any other purpose you have requested or given your consent for.

We sometimes use artificial intelligence processes to provide services to our clients or to achieve the other purposes set out above. Where directed by a client, we may also use your personal information within automated decision-making processes. In this case, the client will be responsible for communicating to you the types of personal information used to make automated decisions and the types of decisions made using these processes.

For more information about how we use cookies, please see our Cookie Policy.
 

To provide services to our clients, operate our business or achieve any of the other purposes listed above, we may disclose your personal information to:

• our related companies, including companies in the Singtel Group;
• a client or a third party nominated by the client, where we hold your personal information in connection with a client account;
• third party suppliers and service providers, including ad serving/targeting platforms;
• our business partners;
• potential buyers or investors in our business or other third parties in connection with the sale or reorganisation of our business;
• auditors, legal representatives, regulatory bodies and government authorities; and
• any other third parties where you have given consent or requested your personal information is disclosed to.
   

In some cases, we may disclose your personal information to organisations (including with some of our related companies) located overseas, including in Singapore, India, Philippines and Malaysia.
 

When you apply for a job or position with us, we may collect certain personal information including your name, contact details, working history, educational background and information obtained through background checks. We collect this information directly from you (including via LinkedIn or our third-party job application portal) or from recruitment consultants, previous employers, your referees, professional associations or registration bodies, our related companies, and any other parties who can provide information to assist in our decision to make you an offer of employment or engage you under a contract.

If you accept a job or engagement with us, we will collect additional personal information as part of the onboarding process, which may include payroll information and government related identifiers like your tax file number. We may also collect sensitive information from you as part of your job application or employment onboarding process, such as health information or information about trade union memberships.

We will use your personal information to assess your job application, notify you of future opportunities and administer your engagement with the NCS Group.
 

You can request access to or correction of personal information we hold about you by contacting us via the contact details listed below in the ‘Contact us’ section.

If you ask us to provide access to your personal information, we will usually give you access once we have verified your identity. We will acknowledge your request within 7 days, and if you tell us specifically what you wish to access, we will usually be able to provide it to you within 30 days of receipt of your request.

If you request access to records which are not current or your request is otherwise complex, it may take longer to locate those records, and we may charge you a small administrative fee to cover our costs to provide access. If there is a fee, we will let you know beforehand so you can decide whether to proceed.

If we cannot give you access to your personal information or if it is not appropriate to make the changes you request, we will contact you to explain why.

If we agree that your personal information needs to be corrected, we will do so within a reasonable period of time.

If we cannot give you access to your personal information, correct or delete your personal information or if it is not appropriate to make the changes you request, we will contact you to explain why.

You can also let us know at any time if you no longer wish to receive marketing communications from us. To manage your communication preferences, please contact us using the details set out below or by using the opt-out facilities provided (for example, an unsubscribe link included in the footer of an email). You can update your preferences at any time if you change your mind.
 

You can make a complaint about our handling of personal information we hold about you by contacting us via the contact details listed below in the ‘Contact us’ section. We are committed to
resolving complaints reasonably. We will acknowledge your complaint within 7 days, and we aim to investigate and respond to your complaint within 30 days.

If you feel your issue hasn’t been resolved to your satisfaction, you can contact the Office of the Australian Information Commissioner by:

• Phone: 1300 363 992
• Online: www.oaic.gov.au/privacy
• Mail: Office of the Australian Information Commissioner, GPO Box 5288, Sydney NSW 2001
   

Please contact us if you have any questions or comments regarding our privacy policy.

You can contact us by:

• Phone: 1300 804 879
• Email: contactus@au.ncs.co
• Mail: Privacy Officer Level 4, 10 Shelley Street, Sydney NSW 2000