As regulatory scrutiny increased, a leading financial services provider needed a more efficient and consistent way to strengthen compliance posture, improve audit readiness, and reduce the effort required to assess and remediate controls. Manual, labor-intensive processes for assessing Governance, Regulatory and Compliance (GRC) controls created high operational overhead, inconsistent evaluation outcomes, and limited scalability. Our client also faced the complexity of aligning its internal Risk and Control Management framework with evolving APRA requirements, including SPS220, SPG220, CPS230 and CPG230. Data quality issues such as ambiguity, duplication, and inconsistent process definitions further reduced confidence in control assessments and slowed remediation.

NCS delivered an AI-powered compliance controls assessment solution. The solution automates the mapping and evaluation of controls, applies a defined scoring framework, and generates contextual remediation recommendations aligned to the organisation’s internal Risk and Control Management framework and relevant APRA standards. It also provides an intuitive experience for control owners through multiple input options, an interactive chat interface, automated workflows, and human-in-the-loop validation, while maintaining secure data exchange and governance.

Moving forward, enhancements will extend the solution’s value. Planned capabilities include support for additional GRC standards and source documents, more advanced agentic functionality, and the potential to integrate with Azure AI Foundry to enable actions such as writing and updating controls directly within production systems.