Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

For this techno-functional Business Analyst role, the candidate needs to go beyond conventional BA capabilities and demonstrate stronger technical depth, especially in AI-enabled solution delivery, integrations, and production-ready systems.

Core BA skills required:

• Requirements gathering, analysis, and documentation.
• Stakeholder management and workshop facilitation.
• Gap analysis, scope management, and requirement traceability.
• Preparation of functional specifications, use cases, acceptance criteria, and test scenarios.
• Support for SIT, UAT, implementation, production support, defect triage, and service requests.

Technical and integration skills required:

• Strong understanding of system integration concepts, API behaviours, data flows, and end-to-end application architecture.
• Hands-on exposure to tools such as SQL, Postman, API testing, and technical troubleshooting.
• Ability to translate business requirements into technical specifications and work closely with engineering teams.
• Familiarity with REST APIs, front-end integration, data pipelines, and cloud or platform-based delivery.

AI / GenAI-oriented skills required:

• Working knowledge of AI/ML, GenAI, LLMs, RAG, prompt engineering, and agentic systems.
• Ability to understand how AI agents are designed, integrated, governed, and deployed in real-world environments — not just as standalone tools.
• Awareness of AI solution considerations such as hallucination, bias, evaluation, guardrails, security, governance, and production monitoring.
• Interest in AI should be supported by active learning, practical experimentation, or structured upskilling.

Product and delivery mindset required:

• Ability to bridge business, product, and technical teams.
• Strong analytical thinking to identify automation opportunities and assess feasibility.
• Comfort working in ambiguity and iterating from prototype to production.
• Focus on building technical/product capability, not only career progression.

Overall expectation: The role requires a BA with strong techno-functional depth — someone who can handle traditional BA responsibilities while also engaging meaningfully with technical teams on integrations, AI-enabled workflows, and production-ready digital or GenAI solutions.

Qualifications

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline.
• Business Analysis experience, with demonstrated exposure to technical solution delivery.
• Experience delivering AI-enabled, digital transformation, or enterprise integration initiatives is highly desirable.
• Relevant certifications such as CBAP, PMI-PBA, Scrum, Agile, Cloud, or AI-related certifications are an advantage.

Additional Information

Why Join NCS 

• Lead high-impact AI management consulting programs for major enterprises and public sector clients.  

• Shape enterprise strategies and governance frameworks that drive real transformation.  

• Work with a talented, multidisciplinary team in a collaborative environment.  

• Competitive compensation and strong professional development support.  

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.