Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

We are looking for a motivated and technically inclined Automation & AI Intern to join our Talent Acquisition Operations team. This role will support the design and implementation of automation solutions using Microsoft Power Automate, while also partnering with our internal AI team to explore and enhance AI-powered solutions for recruitment operations.

You will work closely with business stakeholders to identify process improvement opportunities, develop automation workflows, and contribute to AI initiatives such as chatbot development, query management, and ticket routing. This is an excellent opportunity for someone passionate about process automation, artificial intelligence, and digital transformation.

Key Responsibilities

• Analyze Talent Acquisition operational processes to identify automation and AI opportunities.
• Design, build, test, and maintain Power Automate workflows to improve efficiency and reduce manual effort.
• Translate business requirements into automation logic, workflow designs, and solution recommendations.
• Partner with internal AI teams to support the implementation and enhancement of AI-powered tools and GPT-based solutions.
• Assist in developing and refining AI-driven query management, knowledge base, and ticket-routing workflows.
• Conduct user testing, troubleshooting, and continuous improvement of automation and AI solutions.
• Document process flows, solution designs, user guides, and technical configurations.
• Monitor solution performance and recommend enhancements to improve user experience and operational effectiveness.

Qualifications

• Currently pursuing a Degree in Information Systems, Computer Science, Data Analytics, Engineering, Business Analytics, or a related field.
• Hands-on experience or strong interest in Microsoft Power Automate and workflow automation.
• Strong analytical and problem-solving skills with the ability to break down complex processes into structured logic.
• Ability to work independently and collaborate effectively with business and technical stakeholders.
• Good communication skills and willingness to engage users to understand business requirements.
• Interest in AI, Generative AI, chatbots, or digital transformation initiatives.

Nice to Have

• Exposure to Microsoft Power Platform (Power Apps, Power BI, Dataverse).
• Familiarity with Generative AI, prompt engineering, chatbot development, or AI workflow design.
• Basic understanding of APIs, system integrations, and data flows.
• Experience with scripting or programming languages such as Python, JavaScript, or SQL.
• Familiarity with HR systems, Applicant Tracking Systems (ATS), or Service Management platforms.
• Exposure to RPA tools such as UiPath or Automation Anywhere.

Must be able to commit to a minimum of 5 months full-time internship. 

Additional Information

What You’ll Gain

• Hands-on experience delivering enterprise-scale automation and AI solutions.

• Exposure to Talent Acquisition Operations within a large organization.
• Practical experience with Microsoft Power Platform, Generative AI, and workflow automation technologies.
• Opportunity to collaborate with business stakeholders, AI specialists, and digital transformation teams.
• Experience managing projects from ideation through implementation and adoption.

Impact You’ll Make

You will play a key role in driving the digital transformation of Talent Acquisition Operations by automating manual processes, enhancing AI-powered employee support, and improving operational efficiency. Your contributions will help create smarter workflows, better user experiences, and faster service delivery across the recruitment lifecycle.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.