Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

You will be part of a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of the IT team on behalf of a key NCS client. You should have proven track records in stakeholder management, IT service management, IT configuration management, incident management, IT security management and IT security compliance and QA management.

If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your hands-on knowledge, vast exposure and wealth of experience in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

Qualifications

Responsibilities | CORE

• Monitor and report on SLA/KPI of in-scope systems to the client 
• Liaise and work with client stakeholders, Ops Managers and contractors for project delivery and support
• Monitor and update client on operation concerns or compliance matters and propose resolution
• Provide monthly summary or progress report on systems health, statuses, risk status and CR/SR and system problems
• Conduct or participate in management update meetings including CAB, Operations, Service Review, Audit and Management meetings
• Review reports from Operations and Support project teams within the System Family
• Support Operations and Support project teams during Audit, DR/BCP and Backup and Recovery exercises
• Propose continuous improvement initiatives to strengthen IT governance and compliance and improve efficiency
• Prepare Management Plan and submit compilation to the client annually
• Periodically review IT asset inventory records maintained by the Asset Officer
• Maintain oversight and review obsolescence at System Family level
• Prepare and submit configuration management reports to client
• Lead investigation and resolution of incidents
• Conduct root cause analysis and recommend improvement solutions for recurrent incidents
• Schedule security scans and verify vulnerability rectifications
• Conduct weekly security review on system access and administration patterns and report suspicious activities
• Track, mitigate and deploy patch security vulnerabilities and submit monthly reports
• Escalate or seek client’s acceptance and approval of assessed risks
• Ensure compliance status adheres to standards, policies, directives and guidelines
• Declare, review and report compliance status to SMO Head Office annually
• Provide audit responses and evidence to auditors or compliance declarations
• Provide rectification plans for gaps or audit issues
• Seek waiver on compliance when justifiable
• Ensure standards, policies, directives, guidelines and QA records are filed and up-to-date
• Work with client on system enhancements required for policy changes and audit requirements]

Essential Qualifications

• BSc degree in Computer Science or similar relevant field
• Familiar with ISO 9001 and ISO 27001
• Ten years of working experience in IT with focus on infrastructure planning, data centre operations and network
• Hands-on experience in networking, routing and switching and TCP/IP
• Good understanding of network protocols and standards
• Working knowledge managing enterprise network including LAN, WIFI and WAN technologies
• Five years of experience in leading a team in a similar capacity
• In-depth knowledge of best practices for management, control and monitoring of network infrastructure
• Outstanding organizational and time management skills
• Excellent communication and leadership skills
• Analytical thinker and problem solver
• Attention to detail
• Good interpersonal, presentation, written and communication skills
• Maintain effective communication channels with stakeholders
• Manage issues and risks and ensure timely escalation
• Ability to manage concurrent tasks

Preferred Attributes

• Prefer to have technical certification such as CCNA, CCNP, CCIE or equivalent
• Be ITIL Foundation certified

Professional and/or Technical Certifications

• Cisco Certified Network Associate (CCNA)

ADDITIONS

Responsibilities | PROJECT-SPECIFIC

• You will be performing service management, configuration management, incident management, IT security management and IT security compliance and QA management for a system or family of systems for a key client

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.