Frequently asked questions
1. What has changed?
We have received approval from the Foreign Investment Review Board (FIRB) to simplify our corporate structure in Australia. Direct ownership of Dialog Pty Ltd, Arq Group Enterprise Pty Ltd, Eighty 20 Solutions Pty Ltd and Riley Solutions Pty Ltd will move from our Singapore holding company, NCSI Holdings Pte Ltd, to our local Australian holding company, NCSI (Australia) Pty Limited.1 This is an internal operational change with no effect on existing customer engagements with the local Australian entities that form part of the NCSI Australia Group.2
2. Why have you made this change?
Simplifying our operating model will help us improve how we work and the technology services we offer, bringing economies of scale and enabling us to broaden our services with better access to relevant skills and capabilities for our customers nationally.
3. Will there be further changes?
As we progressively integrate and build on the strengths of the companies that form the NCSI Australia Group, we will make further changes to our ways of working, operating models and services.
4. Will these changes affect clients, suppliers and partners?
There are no changes that will affect customers, suppliers and partners in the immediate term. Over time, our account teams will work closely with you to ensure you are kept informed of any changes and growth in our capabilities. At a relevant time, we will work with you to increase your access to and visibility of our services and capabilities, such as via a new proposal or opportunity, when a contract term expires, or at your request.
5. Our current contract is with the Dialog Group. What will happen to this contract?
All existing contracts with the Dialog Group and its entities3 including Innodev, Catapult BI, AccessHQ and ICEMEDIA will continue and there will be no change to existing services. In most respects, this will not affect our working relationship. You will now have access to resources and capabilities from all of the NCSI Australia Group of entities via your contract with Dialog. Our team will be in touch to discuss contracting arrangements with you moving forwards.
6. Our current contract is with Arq Group. What will happen to this contract?
All existing contracts with the Arq Group and its entities4 will continue and there will be no change to existing services. In most respects, this will not affect our working relationship. You will now have access to resources and capabilities from all of the NCSI Australia Group of entities via your contract with Arq Group. Our team will be in touch to discuss contracting arrangements with you moving forwards.
7. Our current contract is with Eighty20 Solutions. What will happen to this contract?
All existing contracts with Eighty20 Solutions will continue and there will be no change to existing services. In most respects, this will not affect our working relationship. You will now have access to resources and capabilities from all of the NCSI Australia Group of entities via your contract with Eighty20 Solutions. Our team will be in touch to discuss contracting arrangements with you moving forwards.
8. Our current contract is with Riley. What will happen to this contract?
All existing contracts with Riley will continue and there will be no change to existing services. In most respects, this will not affect our working relationship. You will now have access to resources and capabilities from all of the NCSI Australia Group of entities via your contract with Riley. Our team will be in touch to discuss contracting arrangements with you moving forwards.
9. I am a client of DSpark. Does this integration affect my contract?
DSpark, known as DataSpark abroad, operates as a separate business entity and is not included in the NCSI Australia Group. Your DSpark contract will remain unchanged.
10. Can you provide assurances that the level of service I had with the Dialog Group remains the same?
As a customer of The Dialog Group, your services and arrangements under your current contract will not change. We remain committed to providing a consistently high standard of quality and professionalism and look forward to continuing to work with you to support your needs.
11. Can you provide assurances that the level of service I had with the Arq Group remains the same?
As an Arq Group customer, your services and arrangements under your current contract will not change. We remain committed to providing a consistently high standard of quality and professionalism and look forward to continuing to work with you to support your needs.
12. Can you provide assurances that the level of service I had with Eighty20 Solutions remains the same?
As an Eighty20 Solutions customer, your services and arrangements under your current contract will not change. We remain committed to providing a consistently high standard of quality and professionalism and look forward to continuing to work with you to support your needs.
13. Can you provide assurances that the level of service I had with Riley remains the same?
As a Riley customer, your services and arrangements under your current contract will not change. We remain committed to providing a consistently high standard of quality and professionalism and look forward to continuing to work with you to support your needs.
14. What is the relationship between NCS Singapore and NCSI Australia Group?
NCSI Australia Group is wholly owned by NCS Singapore.
1 The Australian Company Numbers (ACNs) for each entity are as follows: NCSI Australia Pty Ltd - ACN 089 983 317; Dialog Pty Ltd - ACN 010 089 175; Innodev Pty Ltd - ACN 127 666 031; Catapult BI Pty Ltd - ACN 127 218 482; Access Testing Holdings Pty Ltd - ACN 106 693 207; Electronic Services Australia Pty Ltd - ACN 073 526 655; Scrum Australia Pty Ltd - ACN 160 811 290; Access Testing Pty Ltd - ACN 069 942 552; Ice Media Pty Ltd - ACN 065 027 956; Arq Group Enterprise Pty Ltd - ACN 626 006 111; Diaxion Pty Ltd - ACN 093 943 732; Eighty20 Solutions Pty Ltd - ACN 23 618 019 355; Riley Solutions Pty Ltd - ACN 79 144 694 977.
2 The NCSI Australia Group will consist of NCSI (Australia) Pty Ltd (NCSI (Australia)); Dialog Pty Ltd (Dialog), and its subsidiaries Innodev Pty Ltd, Scrum Australia Pty Ltd, Catapult BI Pty Ltd, Renown Corporation Pty Ltd, Access Testing Holdings Pty Ltd, Access Testing Pty Ltd, Electronic Services Australia Pty Ltd and Ice Media Pty Ltd (together, the Dialog Group); Riley Solutions Pty Ltd; Eighty20 Solutions Pty Ltd; and Arq Group Enterprise Pty Ltd and Diaxion Pty Ltd (together, the Arq Group).
3 Dialog Pty Ltd (Dialog), and its subsidiaries include Innodev Pty Ltd, Scrum Australia Pty Ltd, Catapult BI Pty Ltd, Renown Corporation Pty Ltd, Access Testing Holdings Pty Ltd, Access Testing Pty Ltd, Electronic Services Australia Pty Ltd and Ice Media Pty Ltd (together, the Dialog Group).
4 Arq Group includes Arq Group Enterprise Pty Ltd and Diaxion Pty Ltd.