'Do not call' Registry - Empowering consumers to say 'no'

Posted on Aug 21, 2019

Consumers and businesses in Singapore can say “no” – “no” to unwanted calls from telemarketers, “no” to unwanted SMSes, and “no” to unwanted faxes. Under the Personal Data Protection Act (PDPA), the Personal Data Protection Commission (PDPC) set up a Do Not Call (DNC) Registry to give consumers greater flexibility to decide if and how they want to receive marketing messages.

With the launch of the DNC Registry System in January 2014, telephone subscribers can register their Singapore numbers if they do not wish to receive unsolicited marketing messages. Built and delivered by NCS, the system provides consumers with an easy and effective way to opt-out of unwanted voice calls, text messages or faxes using any of three channels – a phone call, text message, or over the web.

Once a number is listed with the Registry, marketers can contact the consumer on that number only if they have received “clear and unambiguous consent” from him or her. Under the requirements of the PDPA, organisations or individuals have to check with the DNC Registry to make sure that they do not contact Singapore telephone numbers that are listed there when they carry out their marketing campaigns. They will have to set up an account with the Registry and submit their lists of telephone numbers for these checks.

This article was first published in NCS SG50 Book “Technology Evolution”, 2015 (NLB BRN:201353230)

Share this article on:

explore more

Chart your career

Discover how you can chart your career and elevate your skills.

learn more

Jobs at NCS

Find available positions and join our multi-talented team.

learn more

Talent Programme

Find out how you can advance your career in NCS.

learn more

what are you looking for?

Contact Us

You can drop us a call or email

6556 8000
We endeavour to respond to your email as soon as possible. When sending in an enquiry, please fill your contact details and indicate the request purpose for our follow-up.

Thank you for your enquiry! We'll get back to you as soon we can.

Thank you for your interest.