NCS Digital Maturity Framework
To drive digital transformation, it is important to understand what it entails and where your organisation is situated on the transformation curve. NCS’ Digital Maturity Framework provides an objective measure of your organisation’s current digital maturity and a standard to guide it through purpose-driven digital transformation.
The NCS Digital Maturity Framework measures an organisation along two dimensions – Digital Inside and Digital Outside.
The Digital Outside axis measures customer experience management across every interaction; the service delivery method; revenues generated through digital products/services; and the extent to which the organisation leverages digital channels and ecosystems.
The Digital Inside axis measures the extent to which an organisation exploits digital technologies to promote effective ways of working; the ability to leverage data to optimise operations; the innovation culture; and the organisation’s supporting IT systems.
Measures the extent to which an organisation exploits digital technologies to promote effective ways of working within the organisation and to improve operational efficiency
Extent to which an organisation exploits digital technologies to promote effective ways of working
Extent to which data is used to optimise applications, solutions and operations to derive economic benefits
Extent to which an organisation recognises innovation as a core requirement and initiative
The focus of an organisation's internal IT efforts
Digital outside measures the extent to which the organisation leverages on digital technologies in its service delivery model, products and channel ecosystems to manage customer experience across every interactions
Ability to deliver excellent customer experience across every interaction
The delivery method of an organisation's services to its clients
Extent of digital revenue generated through digital products and services
Extent to which an organisation leverages digital channels & ecosystems