Digital Transformation

NCS Digital Maturity Framework

NCS digital maturity framework

To drive digital transformation, it is important to understand what it entails and where your organisation is situated on the transformation curve. NCS’ Digital Maturity Framework provides an objective measure of your organisation’s current digital maturity and a standard to guide it through purpose-driven digital transformation.

digital inside, digital outside

The NCS Digital Maturity Framework measures an organisation along two dimensions – Digital Inside and Digital Outside.

The Digital Outside axis measures customer experience management across every interaction; the service delivery method; revenues generated through digital products/services; and the extent to which the organisation leverages digital channels and ecosystems. 

The Digital Inside axis measures the extent to which an organisation exploits digital technologies to promote effective ways of working; the ability to leverage data to optimise operations; the innovation culture; and the organisation’s supporting IT systems.

Digital Inside

Measures the extent to which an organisation exploits digital technologies to promote effective ways of working within the organisation and to improve operational efficiency

Digital Outside

Digital outside measures the extent to which the organisation leverages on digital technologies in its service delivery model, products and channel ecosystems to manage customer experience across every interactions

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