Bill is not a stranger in NCS. Since 2019, he has been working with various leaders to uplift our delivery quality. He also served as an advisor when we developed and implemented our Integrated Quality Framework.
Bill joins us as Partner, and has been appointed as the Chief Operating Officer, NCS Australia on 08 June 2022. Supporting Keith Leong, Managing Partner, Global Delivery, he will partner with the senior leaders in NCS to define the strategic direction of the NCS Global Delivery Centre Network which will initially cover locations in India, China, and other near-shore countries.
Bill will identify, plan for and develop strategies, services and activities to support current and future NCS needs in an efficient, high-quality and cost-effective manner. This includes driving the growth of the Global Delivery Centre Network, while establishing and delivering against key performance indicators (KPIs) for the entire Global Delivery Centre Network in areas of quality, cost, effectiveness, and customer satisfaction. Supporting the Global Head of Delivery in embedding offshore delivery into NCS’s standard methods, Bill will also be working with country leadership in building the NCS brand in the marketplace, thereby positioning NCS as an employer of choice to our potential hires.
In his role, Bill will also be part of our NCS Senior Leadership Team (SLT).